HEMISFEAR
04-08-09, 01:55.37 PM
Internal Memo from Chrysler Corp...
TO: Dealer Principal, Service Mgr., Parts Mgr., and Warranty Claims Administrator. Please ensure that all affected dealership and sales personnel are aware of this new program.
Auburn Hills, Mich., Mar 31, 2009 - In an effort to offset rising warranty costs Chrysler will soon be implementing a surcharge for any and all repair work performed that is addressed by Technical Service Bulletins (TSB's). Effective June 1st, 2009, the surcharge will vary depending on the scope of the work involved, but will not exceed $65.50 per incident, regardless of the number of visits required to perform the necessary repairs. This program applies to U.S. markets only.
In the past, all work performed for TSB repairs was covered at no charge if the vehicle was still under the factory warranty. With the new program, parts and labor for the repair itself will still be covered outside of the surcharge.
The surcharge is necessary to cover rising warranty and overhead costs for the company and its dealers and is expected to raise nearly $36 million during the first year. Claims for work referenced by Service Bulletins have risen more than 16% during the past 18 months, and a high percentage of the claims are for preventive work - work that should not have been done unless the vehicle exhibited the exact issue as described in the bulletin.
Under the new program, dealer warranty claims that are suspected to be for "preventive" work will be aggressively reviewed, and compensation will be reduced or denied.
- Vehicles affected: All Chrysler, Dodge and Jeep vehicles built on or after September 1st, 2005. Excludes Sprinter vans and Dodge Ram chassis cab 3500 and 4500.
- Minimum surcharge: $12.00 - Maximum surcharge: $65.50
- Timing: Effective June 1st, 2009
- Labor Operation number: WB-09-064-51S
[*SRT, 4WD and AWD vehicle minimum surcharge is set at $21.00]
Dealers who have not received the complete 12-page document covering this new program please Email: dhb14@chrysler.com and include your dealer number in the correspondence. Please reference document WB-09-64-51S.
©2009 Chrysler LLC. All rights reserved.
Privacy Statement | Legal Notices and Terms
TO: Dealer Principal, Service Mgr., Parts Mgr., and Warranty Claims Administrator. Please ensure that all affected dealership and sales personnel are aware of this new program.
Auburn Hills, Mich., Mar 31, 2009 - In an effort to offset rising warranty costs Chrysler will soon be implementing a surcharge for any and all repair work performed that is addressed by Technical Service Bulletins (TSB's). Effective June 1st, 2009, the surcharge will vary depending on the scope of the work involved, but will not exceed $65.50 per incident, regardless of the number of visits required to perform the necessary repairs. This program applies to U.S. markets only.
In the past, all work performed for TSB repairs was covered at no charge if the vehicle was still under the factory warranty. With the new program, parts and labor for the repair itself will still be covered outside of the surcharge.
The surcharge is necessary to cover rising warranty and overhead costs for the company and its dealers and is expected to raise nearly $36 million during the first year. Claims for work referenced by Service Bulletins have risen more than 16% during the past 18 months, and a high percentage of the claims are for preventive work - work that should not have been done unless the vehicle exhibited the exact issue as described in the bulletin.
Under the new program, dealer warranty claims that are suspected to be for "preventive" work will be aggressively reviewed, and compensation will be reduced or denied.
- Vehicles affected: All Chrysler, Dodge and Jeep vehicles built on or after September 1st, 2005. Excludes Sprinter vans and Dodge Ram chassis cab 3500 and 4500.
- Minimum surcharge: $12.00 - Maximum surcharge: $65.50
- Timing: Effective June 1st, 2009
- Labor Operation number: WB-09-064-51S
[*SRT, 4WD and AWD vehicle minimum surcharge is set at $21.00]
Dealers who have not received the complete 12-page document covering this new program please Email: dhb14@chrysler.com and include your dealer number in the correspondence. Please reference document WB-09-64-51S.
©2009 Chrysler LLC. All rights reserved.
Privacy Statement | Legal Notices and Terms